In the context of the healthcare sector continuously evolving towards professionalism, modernization, and patient-centered care, the role of employees—particularly medical staff, doctors, and technical professionals—has become increasingly important in determining the quality of services.
To review the operations of 2024, implement the 2025 plan, and continue promoting workplace democracy, on May 8, 2025, Hoan Hao General Hospital Co., Ltd. solemnly held the 2025 Employee Representative Conference, with the attendance of the company’s leadership, representatives of the grassroots Trade Union, and a large number of staff members from affiliated units.
This conference served as an opportunity to review achieved results, gather feedback from employees, and outline a sustainable development direction for the future.
The Conference – A Tool for Institutionalizing Democracy and Building Internal Trust
This year's conference was held in a spirit of transparency, democracy, and openness. Every report and opinion was listened to, analyzed, and responded to candidly. Allowing employees to directly contribute to the formulation of regulations, policies, and the Collective Labor Agreement not only improves management quality but also builds organizational trust—an essential factor in human resource management in healthcare.
Summary Reports – Data-Driven Results and Strategic Goals
Reports presented by department heads and the Trade Union provided a comprehensive and in-depth overview of performance across professional, financial, and management aspects. In 2024, the Hoan Hao Hospital system maintained stable operations, met professional targets, and continuously improved service quality.
Financial indicators were managed appropriately, ensuring balanced spending and investments in system upgrades.
The Trade Union’s activities became more practical and effectively supported employees, especially in improving welfare policies, living conditions, and internal training.
Notably, the 2025 plans were not only structured around numerical targets but also framed with a mindset of “transformation and integration,” aiming for a modern, flexible healthcare system centered on patient experience.
Genuine Dialogue – A Driver for Organizational Improvement
The conference’s atmosphere of open discussion demonstrated that workplace democracy is more than just a formality. Employee feedback on matters such as compensation, work regulations, and professional conditions was acknowledged, analyzed, and clearly addressed by the company’s leadership and union.
Establishing two-way communication mechanisms and transparently disclosing internal matters forms the foundation for a spirit of “co-governance” between the company and its workforce.
Signing of the Emulation Agreement – Strategic Commitment, Clear Responsibility
A key highlight of the conference was the signing of the 2025 Emulation Agreement between the leadership of Hoan Hao Kei Mei Kai General Hospital branches (Di An, Thuan An, Thu Duc) and the grassroots Trade Union.
This was not merely ceremonial—it was a clear expression of mutual responsibility and commitment from both leadership and employees in building a high-quality, effective, and human-centered healthcare organization.
The 2025 Employee Representative Conference was not just a managerial event—it was a vivid demonstration of progressive corporate culture, where “employees at the center” is not just a slogan but a concrete principle in action.
From listening to commitment, from feedback to improvement, Hoan Hao Kei Mei Kai General Hospital is steadily realizing a model of sustainable healthcare management—where operational efficiency goes hand in hand with human development.
With this foundation, 2025 promises to be a year of courage, breakthroughs, and unity—true to the spirit of those in white coats: for community health and for a humane, modern healthcare future.
